CAMPAIGN CANCELLATIONS & REFUNDS
Clear when plans
change.
Published 2 October 2026
This policy explains the standard terms for advertising bought from Adxstory, operated by Satya Vardhan Bauddh, trading as M/S Cuddle Care Company. Your accepted campaign order identifies its dates, screens, fees, creative scope and any expressly agreed variation. Mandatory rights continue to apply.
How to request a cancellation
Email support@adxstory.com with your business name, booking or invoice reference, the requested cancellation date and the reason. You can also contact us on +91 95557 12842. Use email for the written cancellation record.
An enquiry is free. Once a booking has been accepted, the standard notice for a convenience cancellation is 30 calendar days unless your order expressly agrees another period. The applicable service and payment during the notice period follow that accepted order.
Unused advances and work already delivered
On cancellation, we reconcile media already delivered, any paid creative work actually performed, separately approved unavoidable costs and any expressly agreed reasonable reserved-capacity charge. Saved costs and replacement sales are taken into account where relevant. We do not automatically keep the entire advance or charge every remaining month solely because a commitment ended early.
Any unused advance remaining after those supported adjustments is refunded within 15 calendar days of the cancellation taking effect. We provide the calculation and relevant refund or credit reference. Payment-provider or bank processing can affect when the credit appears in your account; contact us if a recorded refund has not arrived.
If booked advertising is not delivered
Delivery is checked for each booked screen and period. A shortfall is assessed against the agreed minimum valid plays, using that screen’s allocated media fee. Extra plays at another screen do not automatically cancel out a shortfall.
We offer equivalent additional playback at no charge within 30 calendar days after the affected period, or another mutually agreed deadline. You may decline that remedy. If it is declined or not completed by its agreed deadline, we issue the appropriate proportional credit or refund within 15 calendar days of that outcome. A future purchase is not the only available remedy.
If a screen becomes unavailable, we may propose a substitute or extension, but a material change requires your agreement. You can decline an unsuitable substitute.
Creative preparation and commitment-linked offers
Client-supplied usable video does not create a standard creation fee. Paid production is settled for the agreed work actually performed. If a creation fee was waived for a commitment, any eligible early-exit recovery follows the waiver terms accepted before booking: it is limited by the remaining proportion of the disclosed creation fee and evidenced unrecovered creation cost, subject to the contract and law.
There is no double recovery for the same creative work. A qualifying operator-caused closure or inability to supply the booked network does not trigger that waived-fee recovery. Campaign cancellation does not create an outside-network licence or entitlement to source files.
Errors, duplicate payments and refund method
Report a suspected duplicate payment or incorrect charge with its payment reference. We reconcile it against the booking and bank/provider records and explain any correction. Refunds are returned through the original payment method where supported, or another verified method agreed with the payer when that is not possible.
A pending payment is not proof of a completed charge, and a browser error does not by itself establish that a payment failed. Contact us before making another payment if the status is unclear.
Related information
Read our pricing and booking scope, service-delivery policy and website terms. Venue-host payments have their own venue agreement and are not customer campaign refunds.
Satya Vardhan Bauddh, trading as M/S Cuddle Care Company
Ground Floor, Plot No. 43, Araji No. 608, Mandhana Road, Bagdodhi Bangar Village, Kanpur Nagar, Uttar Pradesh 209217
support@adxstory.com · +91 95557 12842