SERVICE DELIVERY & SHIPPING

Your campaign.
Delivered on-screen.

Published 2 October 2026

Adxstory, operated by Satya Vardhan Bauddh, trading as M/S Cuddle Care Company, supplies venue-based screen-advertising services. Customers purchase campaign delivery on agreed screens, with optional creative preparation. We do not sell or courier a TV or physical product to the advertiser, so physical shipping charges, courier tracking and product-return shipping do not apply to this service.

Where the service is delivered

Your accepted order names the cities, venues, screens, facing directions, campaign dates and display windows. A screen can be physically inside a shop while facing people outside. Five screens are the initial Kanpur launch size; rapid expansion is planned, but future locations are included only when their availability and your booking update are agreed.

We confirm the actual location list and availability before payment. Any proposed or uncommissioned site is identified as such. Website photographs and illustrative screen counts do not establish live inventory.

When your campaign begins

The start and end dates are agreed in writing before you pay. Playback begins on the agreed start date after the booking and payment requirements are satisfied, the creative is approved and the booked screens are ready. An enquiry or payment alone does not trigger immediate playback.

There is no single automatic start-time promise for every campaign. Production needs, client approvals and confirmed screen availability affect the schedule. If you need a particular launch date, agree it in your booking. We notify you of a delay and agree the appropriate scheduling change or remedy; missed delivery is not recorded as completed.

Creative preparation

You can supply an approved, technically usable video, or accept a separate creative brief and production quote. Concept, duration, language, versions, included revisions and approval deadlines are agreed before production. Operator-created creative is prepared for your booked Adxstory network campaign; editable files and outside-network usage rights are not included by default.

If client materials arrive late or are unusable, we notify you and agree the scheduling consequences. Additional work is accepted and priced before it is carried out.

Playback and reporting

The standard shared playlist has twenty ten-second positions in a 200-second gapless loop, scheduling 18 plays per hour on each operating screen. Your actual booking states its screen-level minimums and display windows; planned play counts are not audience or sales guarantees.

Under the standard agreement, we provide monthly screen-level delivery reports within seven calendar days after each billing period and a final report within seven calendar days after campaign completion. A valid play is a complete showing of the approved creative in the booked window with the agreed evidence. Isolated photographs or an uploaded file alone do not prove all campaign delivery.

Changes, outages and completion

A material screen substitution, extension or change in scope requires your agreement. Where service falls short, additional agreed playback or a proportional credit/refund is handled under our cancellation and refund policy. If a campaign cannot resume for the period specified in its agreement, the remaining booking can be ended on the stated terms.

Playback ends when the accepted campaign ends unless renewed. Renewals, additional cities and added screens are separately agreed. A make-good does not automatically restart a minimum commitment or create a new creative fee.

Questions about a booking

Email support@adxstory.com or call +91 95557 12842 with your booking reference, requested city and dates. See pricing for the launch package and website terms for the general booking process.

Satya Vardhan Bauddh, trading as M/S Cuddle Care Company
Ground Floor, Plot No. 43, Araji No. 608, Mandhana Road, Bagdodhi Bangar Village, Kanpur Nagar, Uttar Pradesh 209217